Frequently Asked Questions

FAQ about order placement procedures

Yes, we accept credit card, PayPal, wire transfer, Western Union.

If you want to pay by Visa, Master Card, Discovery, American Express, we can send you a PayPal invoice so that you can pay by your credit card, there is 4% PayPal handling fee.

If you want to pay by PayPal balance, you can send money directly plus 4% PayPal fee to our PayPal account: [email protected]

If you want to do wire transfer for large order(we accept 30% deposit before production, balance before shipping), here are our bank account details:

For new customer, we don’t offer payment term/OA;

For old customer whose credit is very good, we can consider to offer 15-30 days payment term.

Sorry, we don’t offer free sample to test, as our product is high valued, if every customer ask for free sample, as accumulated, it is large amount, we will be bankrupt, hope for your understanding.

For sample order, lead time about 3-7 business days;

For bulk/volume order, lead time about 7-15 business days.

Yes, we can offer private labeling with your own logo.

Please send your logo file in png(photoshop) or cdr(coreldraw) format and label design to us so we can help you to print out and attach to the product and package.

If you don’t need neutral package and want to use your own branded box, please send us your file with box dimensions and color so we can ask printing company for quote.

Yes, we have.

Please ask our sales to check the MOQ requirement to the item you are interested.

For LED lights that are UL ETL DLC listed, all are 5 years warranty.

For LED light bulb that are CE RoHS, SAA, TUV listed, all are 3 years warranty.

For more details, please refer to our warranty policy.

Yes, you can schedule a pickup at our factory by your own forwarder if their freight quote is less expensive than ours or you have booked one container for several Chinese manufacturers’ goods, and you feel safe to have them handle your goods, otherwise, it is better that we arrange shipment to your address.

If you feel a must, please send your forwarder contact to us, so we can contact your forwarder first and discuss the packaging requirement, thanks for your cooperation.

We usually ship LED lights by three ways:

1. By express services like UPS, FedEx, DHL for small shipment, shipping time generally about 3-7 business days.  You might need to pay some import tax/customs duties if UPS/FedEx/DHL call to ask your tax number for customs clearance and pay duty.

2. By air freight for large weight goods over 200KGs, shipping time about 7-12 business days.

3. By sea for full container/less than one container goods, shipping time 21-45 days.

Troubleshooting

If you have any questions about our products usage, please go to our troubleshooting page, you will find answer for most frequently asked questions

FAQ about LED Knowledge

Lux Level is often used as a messurement to indicate the illumination intensity of a light source at a certain height, its formular is

Lux Level = Lumens/square meter or lumens / square foot, its unit lux or foot candle

e.g. a retail shop proper lux level about 30-40lux, or 3-4 footcandle

A customer can use a light meter to detect the lux level of your room.

While to design a lighting system, we need our engineer to conduct a Dialux test simulation with software and can judge if our light fixtures is good for your lighting application

THD is abbreviation of total harmonic distortion, a meassurement of mutual elec-magnic distortion draw between the electronic components. The lower the value is, the better for the entire system, which means higher power factor and energy efficiency for the system.

For LED lighting,  the best THD value should be kept as low as 20%.